FAQs

PXN offers the CB1 button box, pedals, shifters, handbrakes, and PC game controllers.

Check the product page for its current stock status. If the item becomes unavailable after your order is placed, we will notify you promptly and arrange either a refund or restocking.

Racing bundles and steering wheels are dispatched from the nearest available overseas warehouse based on your location. Warehouses are available in Europe, the United States, and the UK, while selected models may also ship from warehouses in Australia or Canada.

The warranty lasts for 12 months from the date of delivery. If you experience an issue, contact our after-sales team at support@e-pxn.com for assistance.

We accept major credit cards and PayPal. Any additional secure payment options available for your order will be displayed at checkout. Please visit our Payment Methods page for more details.

It depends on the promotion. Check the relevant promotion page for its eligibility and combination rules, as offers such as member coupons and site-wide sales may not be used together. Any discounts that apply to your order will be shown at checkout.

Contact our customer service team at officialstore@e-pxn.com as soon as possible. Changes and cancellations can only be made before the order has shipped. Once it has been shipped, changes are no longer possible, and cancellations must follow our standard return process. Please refer to the return policy for details.

Select "Sign Up" or "Create Account" on our website and follow the prompts to enter your information. Once your account is set up, visit the PXN Rewards Program page to learn how to earn points and receive discounts.

Select "Forgot Password?" on the login page, then follow the instructions sent to your email address to reset it.

Log in to your account and open "Account Settings" or "Profile." From there, you can edit your personal details as needed.

Check that you entered the correct email address and password. If you still cannot log in, reset your password or contact our support team for assistance.

Orders shipped from our local warehouses in Europe, the United States, or the UK include free shipping. For other orders, any shipping fee is calculated based on your delivery address and order size, although some may still qualify for free shipping. The final cost will be shown at checkout.

We do not currently offer international shipping. Orders are fulfilled through local warehouses in Europe, the United States, and the UK, with selected models also available in Australia and Canada. If your country is not covered, contact us to check whether a local PXN agent is available in your region.

Orders usually ship within 2–3 business days after confirmation. Orders placed on weekends are generally dispatched the following Monday or Tuesday. After dispatch, delivery typically takes 3–8 business days, depending on your location.

Shipping may take longer during holidays, and some orders may arrive in separate packages. If your order has not arrived within the estimated delivery window, contact us through Live Chat or at officialstore@e-pxn.com

Once your order has shipped, you will receive an email containing a tracking link or tracking number. You can also log in to your account and select “Track Your Order” to check the latest shipping status.

Contact officialstore@e-pxn.com with your order details as soon as possible. We can only attempt to update the address before the order has shipped, so changes are not guaranteed. Once the order has been shipped, the delivery address cannot be modified.

Not always. Items may be shipped separately if they are stocked at different warehouses, allowing available products to be dispatched from the nearest location. Large items may also require separate packages because of carrier restrictions. You can track each shipment through your order details.

Contact our support team and provide your order number and tracking information, if available. These details will help the team locate your shipment information and assist you with the issue.

Orders fulfilled from our local overseas warehouses do not require customers to pay additional customs duties or import fees upon delivery.

Yes. The price shown on our website is the final, VAT-inclusive price for orders delivered to Italy. You will not need to pay additional VAT or other fees upon delivery.

Contact our customer service team within seven days of receiving your order. We will arrange a replacement or refund. For eligibility requirements and further details, please review our Refund Policy.

Unused products can be returned within 30 days of purchase. To start a return, contact our support team with your order details. We will provide the return instructions and shipping address.

Return shipping is normally the customer’s responsibility. If the product is defective, we will cover the return shipping cost.

Some products, including custom or clearance items, may not be returnable. Please review our Return & Refund Policy for complete eligibility requirements and exclusions.

Refunds are processed within 3–5 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

You can email our technical support team at support@e-pxn.com, use Live Chat, or submit the contact form on our Support Center page.