Loss or theft
Your package is marked delivered but cannot be found, is stolen, or has not arrived more than 30 days after fulfillment.
PXN × Seel
Worry-Free Purchase Protection
Added Seel protection to your eligible PXN order? Seel can help resolve covered package loss, theft, transit damage, and delivery delays.
Start a Seel claimImportant: This page applies only to eligible orders that included Seel Worry-Free Purchase at checkout. Seel is an independent post-purchase protection provider and handles covered claims directly.
What may be covered?
Coverage is subject to the terms, limits, and exclusions shown in your Seel confirmation or policy email.
Transit damage
The item is unusable because it is clearly fractured, shattered, crushed, or bent when it is not designed to bend.
Delivery delay
U.S. orders may be considered delayed after 10 days from fulfillment; orders outside the U.S. may be considered delayed after 30 days.
Photograph the shipping box before opening it.
If the outer box arrives damaged, take clear photos of every affected side and the shipping label before you open the package. These photos may be required to support your claim.
Where is the service available?
The option appears in the cart only when the destination and order are eligible. The destination list supplied for this policy is:
United States, Canada, New Zealand, Australia, Germany, France, United Kingdom, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland, Hungary, Greece, Czechia, Poland, Lithuania, Sweden, Puerto Rico, Finland, Denmark, Norway, and Iceland.
How to file a claim
Use the “Report an Issue” link in your Seel policy email, or go directly to the Seel Resolution Center.
Open the Resolution Center
Visit resolve.seel.com and enter the order details requested by Seel.
Verify your identity
Seel will send a verification email. Enter the verification code to access your coverage and claim.
Submit evidence
Select the issue, upload the requested documents, and submit the claim for Seel’s review.
What happens next?
Seel generally processes an application within 48 hours. If you have not received an update, contact support@seel.com. If you need PXN order information, contact support@e-pxn.com.
Supporting documents
Providing clear and complete evidence helps Seel evaluate the issue accurately.
Damage claim
Provide:
- Clear photos of the carrier packaging and product packaging.
- Clear photos showing how the item is damaged.
The damage payout is based on Seel’s evaluation and may be up to 100% of the item value paid, depending on how the damage affects usability. Damage to packaging alone, without damage to the item inside, and defects that clearly existed before shipment are not covered by transit-damage protection.
Loss or theft claim
If the carrier marks the shipment as lost, or the package has not been delivered 30 days after shipment, additional proof may not be required.
If tracking shows “Delivered” but you did not receive the package, first check the delivery location, neighbors, mailroom, reception area, and local carrier. If it is still missing, Seel may request one of the following:
- Police report
- Security footage
- Carrier letter
- Written documentation from an authority or leasing office describing the incident
Delay claim
No supporting document is normally required. Seel evaluates a delay claim using the tracking information associated with the package.
Payout options
Available payout methods can depend on the transaction currency and customer location.
PayPal
Supports multiple currencies. Approved funds are generally transferred instantly.
Venmo
Supports USD transfers. Approved funds are generally transferred instantly.
Direct deposit
Available for USD transactions to a U.S. bank account by ACH; funds typically arrive in 1–3 business days.
Tremendous
Approved payouts are provided in the form of a virtual Visa card.
Need help?
Seel handles claim decisions. PXN can help you locate your order information.
This page is a general summary for customer convenience and does not replace the coverage confirmation, policy, or terms issued by Seel. Eligibility, coverage, reporting deadlines, claim decisions, payout amounts, payout methods, and availability are determined by Seel and the applicable plan terms. Coverage may not be available for every product, order, or jurisdiction.